Thank you for choosing TorchTabacaria for your premium cigar and accessory needs. We strive to provide the highest quality products and customer service. Due to the nature of our products, we do not accept returns or exchanges on any cigars or accessories.
Cigars: All cigar sales are final. We are unable to accept returns or exchanges due to health and safety regulations, as well as the delicate nature of tobacco products.
Accessories: Sales of accessories such as lighters, cutters, humidors, and other related items are also final. We cannot accept returns or exchanges on these items due to hygiene considerations and potential wear from use.
We take great care in selecting and inspecting our products to ensure they meet our high standards. If you receive a damaged or defective item, please contact our customer service team within 48 hours of receiving your order. We will review the situation on a case-by-case basis and work with you to resolve the issue.
We appreciate your understanding and thank you for your continued support of TorchTabacaria.
For any questions or concerns, please contact our customer service team at admin@torchtabacaria.com.